Member Experience Specialist

VASA FITNESS • West Valley City, UT

13h • Onsite

About The Position

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members. As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

Requirements

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service
• Interest in health, wellness, and fitness
• Ability to pass a background check

Nice To Haves

• Membership sales preferred
• Bilingual skills
• CPR certification

Responsibilities

• Greet members warmly
• Create personal connections
• Keep the club clean and organized
• Guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options
• Ensure guests and members feel welcomed with a smile and eye contact
• Achieve memberships, upgrades, and personal training sales through confident conversations and tours
• Take ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Address member needs quickly with helpful solutions
• Share feedback with leadership and use it to improve the member experience

Benefits

• Base rate of $11.40 per hour + commission with no cap!
• Two complimentary gym memberships--one for you and one to share
• Discounted personal training sessions
• Eligible to participate in 401(k) options
• Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• Paid Time Off (for 30+ hours/week)
• Medical / Dental / Vision benefits (for 30+ hours/week)
• Paid Parental Leave (for 30+ hours/week)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees