Member Experience Specialist II, Branches
MIT•Cambridge, MA
16d
About The Position
MEMBER EXPERIENCE SPECIALIST II , BRANCHES , Credit Union , is a first point of member contact for branch, online or Contact Center and offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. The full job description is available here: https://www.dropbox.com/scl/fi/42hhtzuzqutrz8bdnob0v/Member-Experience-Specialist-II-dtd-11-2024.docx?rlkey=n6pc6y9c0er9y3trj1bt0vozw&st=b197tom9&dl=0
Requirements
- High school diploma or equivalent certificate of education
- a minimum of three years of experience
- great communication skills and patience and leadership skills to resolve complicated member issues
- be fully versed in all our products and services and able to effectively cross-sell
Nice To Haves
- One or more years of experience with financial services
- cash handling
- credit card transactions
- balancing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
