Member Experience Specialist I

Maine State Credit Union • Augusta, ME

6d

About The Position

Receives members in primarily in person and when applicable through online technology, and/or by telephone; determines the nature of the member's business and either transacts the member's request or refers the member to the appropriate staff member. QualificationsThe successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of six months related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. A high school diploma or GED is required. Benefits of Employment with Maine State Credit Union: In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team. We are also proud of the benefits we offer: Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97% HSA – generous employer contribution Employer funded HRA Employer-subsidized Dental and Vision Insurance 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance Accident Insurance Competitive wages, and annual evaluations with compensation adjustments Generous 401(k) employer match, plus annual discretionary contribution Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays Paid Parental Leave Education reimbursement - up to $5,000 annually for undergraduate Opportunities to volunteer in our local communities 100% Employer Paid EAP which includes 6 free mental health sessions Wellness Reimbursement of up to $150 Free coffee, tea, and hot chocolate and an abundance of food

Requirements

• A high school diploma or GED is required
• Minimum of six months related experience (e.g., customer service, accuracy in cash handling, etc.)
• Strong interpersonal skills
• Professional appearance
• Solid work ethic
• Reliable attendance
• Ability to be detail oriented

Responsibilities

• Receives members in primarily in person and when applicable through online technology, and/or by telephone
• Determines the nature of the member's business and either transacts the member's request or refers the member to the appropriate staff member

Benefits

• Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
• HSA – generous employer contribution
• Employer funded HRA
• Employer-subsidized Dental and Vision Insurance
• 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
• Accident Insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
• Paid Parental Leave
• Education reimbursement - up to $5,000 annually for undergraduate
• Opportunities to volunteer in our local communities
• 100% Employer Paid EAP which includes 6 free mental health sessions
• Wellness Reimbursement of up to $150
• Free coffee, tea, and hot chocolate and an abundance of food

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees