Member Experience Specialist Float

Maine State Credit Union•Augusta, ME

30d

About The Position

Are you a people person who loves helping others and thrives in a dynamic environment? We’re looking for a versatile, motivated team player to join us as a Member & Financial Services Representative FLOAT at Maine State Credit Union. In this role, you’ll make a meaningful impact by building strong relationships, supporting members through financial decisions, and contributing to the success of branches across our entire organization.

Requirements

1-2 years of related experience (retail or financial service preferred)
A passion for people, strong communication skills, and a knack for solving problems
Tech-savviness and comfort working with banking software, MS Office, and calculators
The flexibility to travel to different branches as needed (Augusta, Waterville, Rockland, Belfast, and Gray)

Responsibilities

Travel between branches to provide frontline coverage where needed, ensuring our members always receive top-tier service.
Assist members with everyday financial transactions, from deposits and withdrawals to loan applications and online banking tools.
Engage with members to understand their needs, offer personalized solutions, and share the benefits of our products and services – including financial education tools.
Help members troubleshoot issues and support teammates by offering guidance and technical know-how on all our services.
Keep up to date with products, policies, and services so you can serve with accuracy and confidence every day.

Benefits

Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
HSA – generous employer contribution
Employer funded HRA
Employer-subsidized Dental and Vision Insurance
100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
Accident Insurance
Competitive wages, and annual evaluations with compensation adjustments
Generous 401(k) employer match, plus annual discretionary contribution
Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
Paid Parental Leave
Education reimbursement - up to $5,000 annually for undergraduate
Opportunities to volunteer in our local communities
100% Employer Paid EAP which includes 6 free mental health sessions
Wellness Reimbursement of up to $150
Free coffee, tea, and hot chocolate and an abundance of food