Member Experience Representative
INOVA FEDERAL CREDIT UNION•Elkhart, IN
3d•Onsite
About The Position
INOVA Federal Credit Union is seeking a friendly and service-driven Member Experience Representative to join our branch team. This role is often the first point of contact for our members and plays a key part in delivering an exceptional member experience. At INOVA, our work is guided by our core values of Trust, Respect, and Integrity. We are committed to building strong relationships with our members and each other while providing reliable, honest, and respectful service every day.
Requirements
- Strong communication and interpersonal skills
- A positive, member-focused attitude
- Ability to handle multiple tasks in a fast-paced environment
Responsibilities
- Greet and assist members in the branch with professionalism and care
- Answer questions and provide information on accounts, products, and services
- Respond to incoming phone calls and route or resolve inquiries as appropriate
- Ensure every interaction reflects our commitment to excellent service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
