Member Experience Representative

HealthEZ•Edina, MN

41d•$19 - $20•Onsite

About The Position

The Opportunity HealthEZ is seeking a Call Center/Member Experience Representative to join our team! Member Experience Representatives provide world-class service to assist our members navigate their healthcare benefits. The ideal candidate is energetic, empathetic, and thrives in a fast-paced environment. Attention to detail and stellar communication skills are critical for success in this role at our growing company. Member Experience Representatives provide compassionate, accurate, and efficient service to our employer groups, members, and providers while ensuring that regulatory compliance obligations are met. About Us: HealthEZ has been a leader in third party administration of self-funded health plans for almost forty years, offering a full suite of customizable plan products and services. Simplification of the member experience and compassionate service have been the backbone of our company mission from day one. Recent private equity investment and accelerating growth make HealthEZ an exciting place to work with ample opportunity for professional growth!

Requirements

High school diploma or equivalent; additional education is preferred
Minimum 2 years in a customer service role
Minimum of 1-year tenure with current employer
Excellent verbal and written communication skills to effectively convey information and understand customer needs
Ability to navigate multiple systems
Proficient in Microsoft Office Suite and Teams
Strong desire for problem solving
Ability to work in a fast-paced environment and manage multiple tasks efficiently

Responsibilities

Provide guidance to members and providers via telephone, email, and online messaging systems.
Document the nature of the correspondence and resolution in call logs with detailed information.
Research member and provider inquiries that were unable to be immediately resolved and provide timely follow-up communication.
Escalate and transfer inquiries, as needed.
Work with Employer Services, Account Management team members, other internal business partners, and vendors to investigate and resolve questions and concerns raised by members and providers.
Comply with all regulations as required by law, including but not limited to HIPPA.
Perform other duties as assigned.