Member Experience Representative

Matanuska Valley Federal Credit Union-posted 10 months ago
Full-time • Entry Level
Anchorage, AK
Credit Intermediation and Related Activities
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At Matanuska Valley Federal Credit Union, our members are a family, joined by the belief that together we can do better. Our goal is to help members build a better financial future and we've been doing that since 1948! MVFCU is a nonprofit financial cooperative, owned and controlled by our members. Our Board of Directors are volunteers from the community, elected by our members. As a member-owned cooperative, we are responsive to member needs. We provide a complete range of financial services that offer convenience and flexibility.

  • Responsible for member marketing of the Credit Union and knowledge of all services offered to a degree that will enable answering questions, cross-selling, or referring member for specific services in a positive and professional manner.
  • Actively contribute to the success of the Credit Union by working positively within the department and supporting achievement of organizational goals.
  • Responsible for processing all teller transactions related to member accounts, including but not limited to MO, Cashier's checks, withdrawals, deposits, transfers, loan payments, printing and reading statements, charging appropriate fees, and balance inquiries.
  • Responsible for opening all types of deposit accounts, including but not limited to, share, share draft, individual retirement accounts, HSA's, money market accounts and certificates of deposits.
  • Responsible for processing check orders, ATM applications, VISA Debit Card applications, payroll deductions, direct deposits, automatic transfers, research requests, wire transfers, share draft stop payments, cashier's check replacements, etc.
  • Assist members in person and on the phone with inquiries and requests including NADA book values, performing Notary services, Signature Guarantee's and vehicle inspections.
  • Must have thorough knowledge of all consumer loan products, including GAP and Debt Cancellation and MBP products.
  • Interview loan applicants, assist members with applications, counseling on collateral, procedure, policies and alternatives.
  • Responsible for work up of loan applications including credit, income, and employment verifications.
  • Responsible for scheduling and performing loan closings, apprising applicants of all pertinent loan data, including but not limited to, the disclosure of terms, payment amounts, dates, methods of repayment, and insurance requirements.
  • Responsible for accurately maintaining change fund drawer, related checks and tickets, document preparation, computer input, cash and check handling and balancing of same on a daily basis.
  • Responsible for recognizing and handling fraud suspicions with supervisors and BSA.
  • Maintain familiarity with credit union policies and procedures contained in all manuals pertinent to job duties to ensure compliance with state and federal laws and regulations.
  • Perform other duties as assigned.
  • Education: High school graduate or equivalent.
  • Minimum Experience: Two years of public contact, with one year experience in a secretarial/office position is desirable. Cash handling experience and six months teller experience is desirable but not required.
  • Personal Characteristics and Skills: Must be of the highest integrity and with personal habits above reproach. A positive attitude and teamwork mentality is essential. Knowledge of financial services is important but equally important is the desire and skill to identify and meet our member's needs. Must practice confidentiality and be able to work well under pressure. Must be self-motivated, efficient, accurate, and organized. Must be a mature person with sound judgment. Must have the ability to meet and work effectively with people of varying levels of education and experience and be able to communicate, both written and orally, with same. Must be able to take directions and be willing to seek counsel of supervisor as necessary.
  • Technical Skills: Prior training or performance of operating a calculator, keyboard and a computer terminal that will require no retraining. Must type a minimum of 35 wpm.
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