Member Experience Representative I - Seasonal
About The Position
Join the CTCU team! Community Trust Credit Union (CTCU) is on the lookout for a dedicated and motivated Member Experience Representative to join us this summer. We're seeking someone available Monday through Friday from 8:30 AM to 5:30 PM, with Saturday shifts from 8:30 AM to 1:30 PM. Our seasonal employees typically work a flexible schedule with the opportunity to return during breaks. Your schedule will be flexible, offering afternoon shifts during the school year to fit your class schedule, daytime hours during the summer, and Saturday shifts to ensure we provide top-notch service to our members. You'll also receive thorough training to set you up for success in your new role. Don't miss out-apply now and be part of our vibrant team! The Member Experience Representative I is responsible for helping members with their in-person financial transactions, including handling cash and other negotiable instruments, while delivering service that aligns with credit union standards. Manage the sales and service of all credit union products and services, with an emphasis on fostering relationships, enhancing member loyalty, and increasing wallet share.
Requirements
- Able to communicate effectively via multiple channels (for example, in person, phone, written via email/chat, and video).
- Ability to provide top notch service with every member interaction, including the ability to communicate promotions effectively.
- Ability to navigate/operate a PC in a Windows based system with ease.
Responsibilities
- Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments.
- Issue money orders and process wire transfer requests.
- Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards.
- Balance cash drawer, negotiables, and daily transactions.
- Deliver outstanding member service by addressing inquiries, resolving issues, and assisting with financial needs. This includes, but is not limited to, opening and closing savings accounts and certificates of deposit, managing safe deposit box access, and processing check orders and stop payments.
- Balance cash drawer, negotiables and daily transactions.
- Promote and recommend credit union products and services to members.
Benefits
- Retirement Savings:
- 401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
- Matching Contributions after 1000 hours of service, 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
- Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
