Member Experience Representative Floater (Hammond and Covington, LA)

Pelican State Credit Union • Slidell, LA

5d • Onsite

About The Position

The Member Experience Representative Floater is responsible for assisting all members with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by video, by phone, and through text and digital messaging. This position floats to various branches/departments performing a variety of financial transactions and supporting both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals.

Requirements

• Minimum of 1 year of continuous job experience.
• A High School Diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Responsibilities

• Serving as a member experience concierge for members via various channels, including those entering the branch and those being serviced by video, phone and through text and digital messaging.
• Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Assisting members in the opening and closing of accounts.
• Balancing the teller drawer at the end of the day.
• Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
• Promoting and cross-selling Pelican products and services to members to fit their financial needs.
• Performing other job-related duties as assigned.

Benefits

• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees