MEMBER EXPERIENCE REP
About The Position
Role: To assist members and potential members with their telephone, video, email, and chat requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions & Responsibilities: Assists members and potential members with their telephone, email, video, chat, and online banking requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies cross-sell opportunities and cross-sells services to members. Performs department side duties as assigned. Ensures the appropriate records are maintained and required reports are prepared. Assists other departments as needed. Maintains member account information on computer system. Performs other job-related duties required or assigned. This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Requirements
- One year to three years of similar or related experience
- A high school education or GED
- Must have good communication skills
- Ten key calculator and computer keyboard by touch
- Must be good with detail to deal with numbers and names
Responsibilities
- Assists members and potential members with their telephone, email, video, chat, and online banking requests
- Answers questions about products and services and resolves problems that are within their authority to resolve
- Refers problems that are beyond their authority to their supervisor, along with their recommendations
- Identifies cross-sell opportunities and cross-sells services to members
- Performs department side duties as assigned
- Ensures the appropriate records are maintained and required reports are prepared
- Assists other departments as needed
- Maintains member account information on computer system
- Performs other job-related duties required or assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
