Member Experience Officer ( Silver Spring, MD)

Educational Systems Federal Credit Union • Rockville, MD

22h • Onsite

About The Position

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.
We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Member Experience Officer. The Member Experience Officer provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs. The Member Experience Officer is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. The Member Experience Officer supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager.
The ideal candidate will ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests. The Member Experience Officer creates an exceptional experience for members, ensuring their satisfaction and loyalty, interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union.
Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume. Work hours may include weekends and evenings.
If you enjoy being a sales and service role model and creating and maintaining a sales culture in a fast paced branch environment, we want to hear from you!

Requirements

• High school diploma or equivalent GED.
• Minimum three (3) years financial institution experience required.
• Must have experience selling and cross- selling products or services in a financial institution.
• Ability to perform intermediate mathematical calculations.
• Must have excellent verbal and written communication skills.
• Must complete process to become a notary within 6 months of employment.
• Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc.
• Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume.
• Work hours may include weekends and evenings.

Nice To Haves

• Associate degree preferred.
• One (1) year supervisory experience preferred.
• One (1) year experience in outside sales and/or business development preferred.

Responsibilities

• providing information on all Credit Union services
• effectively cross-selling the products and services that meet the member's specific needs
• managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager
• supporting the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager
• actively listening to their needs, addressing concerns, and advocating for their best interests
• creating an exceptional experience for members, ensuring their satisfaction and loyalty
• interacting with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED