Member Experience Manager | Madison Square
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About The Position
Delivering outstanding experiences for NeueHouse members and their guests, the Member Experience Manager is a leader on our dynamic Member Experience team. Reporting to the Director of member Experience and general property management, the role stewards daily front-of-house and member-facing operations, circulates throughout the house assisting members where necessary, pivots to support colleagues cross-functionally, maintains administrative discipline for the team, and offers guidance and hospitality at every opportunity. Our Member Experience team represents NeueHouse with generosity, curiosity, authenticity and kindness in every interaction. All NeueHouse teams operate with a mindset of 'no task is too big or too small' and the Manager must expect to manage through ambiguity in supporting all departments to meet the needs of the house.
