Member Experience Generalist - $31. 00/hourly

AAA • Monterey, CA

435d • $61,360 - $72,259

About The Position

The Member Experience Generalist at AAA is responsible for delivering exceptional service to members while supporting branch team members. This full-time, onsite role focuses on fostering internal relationships, coordinating workflows, and ensuring a legendary member experience. The position is integral to the club's mission of creating lifelong members by leveraging the innovative spirit of team members.

Requirements

• High school diploma or GED required.
• Valid Driver's License.
• 2-3 years of supervisory experience.
• Demonstrated track record of successful business decision making, planning, and problem solving.
• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
• Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations.

Nice To Haves

• P&C License (Preferred).
• Insurance industry knowledge helpful but not required.

Responsibilities

• Provides helpful, empathetic, reliable, and timely assistance to both Team Members and Members.
• Coordinates workflow and resources in a well-planned organized manner.
• Supports Manager and Team Lead in providing consistent communication and messaging.
• Supports Team Engagement and Community Impact participation.
• Pulls and distributes sales reports for tracking and performance measurement.
• Assumes office administrative and operational duties in absence of Manager or Team Lead.
• Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED