Member Experience Floater

MPS Credit Union•Doral, FL

19h

About The Position

Are you passionate about delivering exceptional service and building meaningful relationships? Join our team as a Member Experience Floater at our Main Office. This is a dynamic role designed for individuals who thrive in a member-focused, service environment. Apply to MPS Credit Union, a supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives. As a Member Experience Floater, you will play a key role in supporting our branches by performing both Teller and Member Services functions based on operational demands. This position offers variety, knowledge, growth, and the opportunity to make a positive impact on our members every day. The successful candidate will be responsible for:

Requirements

Customer service (1 year)
Financial services (1 year)
Banking (1 year, preferred)
English and Spanish (Required)
Flexibility and adaptability in supporting multiple operational functions.
Maintain a professional, organized, and secure work environment.
Uphold confidentiality and accuracy in all member interactions and transactions.
This position requires travel to other branch locations and availability to work Saturdays from 9:00 a.m. to 1:00 p.m. at designated branches, as requested

Responsibilities

Perform teller duties, including processing deposits, withdrawals, transfers, loan payments, cashier’s/official checks, Visa cash, and other financial transactions.
Balance cash drawer daily and maintain transaction accuracy; identify and report discrepancies in accordance with credit union policy.
Serve as a knowledgeable resource to members and prospective members by answering inquiries and providing information about accounts, products, services, and credit union policies.
Handle account maintenance and service requests, including address changes, stop payments, check orders, and account research.
Investigate and resolve member issues, including card disputes, fraud-related inquiries, and transaction or account research.
Assist prospective members with processing membership applications, both in person and electronically.
Provide effective administrative support for loan processing activities, including inputting loan information, assembling and verifying loan documentation, and providing routine loan information (e.g., types of loans and loan products offered).
Educate members on credit union products and services that best meet their financial needs.
Deliver an exceptional “member service experience” at all times.
Provide coverage for teller and member services functions as needed, based on staffing levels, branch traffic, or operational needs.
Ensure compliance with all credit union policies, procedures, and security standards.