Member Experience Expert
About The Position
Looking for a personable, energetic team player. Someone who is not afraid to ensure our members feel welcomed and heard. This role help ensure our culture is clean, friendly, and well maintained. Our experts strive to ensure our members are happy, motivated, and getting an amazing experience every time they walk in. Must be willing to help clean and make calls when needed. ABOUT WORKOUT ANYTIME: Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024! Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees. Mission To provide a friendly, convenient, life-changing journey with passion. Vision To reshape the fitness community where everybody aspires to be the best they can be. Values Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff. Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual. Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team. Strategic Drivers Think Big Keep It Simple Do It With Integrity
Requirements
- personable
- energetic
- team player
- willing to help clean
- willing to make calls
Responsibilities
- Greet each member by name when possible when they are arriving and leaving the club
- Make 10 calls per open hour to outgoing marketing calls per shift
- Conduct membership tours and sell memberships when needed
- Meet minimum expectations on KPI such as Appt Closing, SS Booking and Referrals
- Ensure all members scan in correctly and clear up any check in alerts
- Clean assigned area daily
- Monitor and maintain club inventory
- Communicate with members and evaluate their needs
- Handle complaints from customers
- Act as our club’s representative and set an example for our staff
- make sure our club operates effectively, and that we keep our members happy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
