Member Experience + Enrollment (Sales/Front Desk)
About The Position
KidStrong Member Experience + Enrollment are the support system of the General Manager when it comes to the center. The responsibility of the Member Experience + Enrollment is to work with the General Manager on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. This position is a talented, welcoming, and engaging person who is focused on delivering an exceptional experience for the kids, families, and team members.
Requirements
- A passion for working with children is non-negotiable!
- Comfortable speaking to parents/guardians regarding a variety of topics.
- Complete training through LearnUpon as required by the leadership team.
- Practical work experience with Google and Microsoft platforms.
Nice To Haves
- Prior experience as a member service/sales receptionist is a plus!
- Previous experience in management is preferred but not required
- Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
- CPR certified not required but preferred. Can certify within 90 days of hire.
Responsibilities
- Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
- Welcome families as they enter the center.
- Assist members with all administrative needs and requests.
- Help enroll new members interested in the program for a membership or trial class.
- Be the Trial champion! When a trial is in house your primary focus should be to close the sale.
- Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the center with team.
- Assist our general manager with all center needs.
- Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management.
- Member relation calls.
- Voicemail return.
Benefits
- Flexible schedule
- Free uniforms
- Benefits: Commission
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
