Member Experience Director

Invited • Plano, TX

266d

About The Position

Member Experience Director at Plano's Premier Golf & Country Club | Gleneagles Country Club Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! Job Summary: We are seeking a revenue-focused and customer-obsessed leader to lead our Member Experience Department. This person will oversee the Member Experience team (including the front desk and Kids Club) and collaborate closely with the General Manager and/or Club Manager. All departments to positively impact revenue, experience, and engagement. The Member Experience Director is responsible for increasing participation and Member engagement through relevant programs, strategic event pricing, and unique experiences for the Members and guests at the Club by focusing on executing the Member Experience strategy, events, and communications. The ideal candidate will be a strategic thinker and connector, able to work well under pressure, coordinate multiple tasks, solve problems, and enjoy working in a collaborative team environment. To be successful in this role, you will be goal-driven, have a passion for hospitality, have experience in customer success management, and have high-level communications and team leadership skills.

Requirements

• Experience of 3 - 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations.
• Prefer experience in one or more of the following: membership associations, events, hospitality, sales, relationship management, marketing, food beverage operations, customer service, and/or fundraising.
• Experience with creating and implementing strategies that drive revenue and Club usage.
• Data and analytical thinker who leads strategy-based initiatives.
• Prior experience in leading teams or projects to successful outcomes is preferred.
• Undergraduate degree in hospitality management, business, sports management, communications, journalism, public relations, or recreation.
• Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms.
• Strong technical literacy with the ability to work in multiple systems.
• High energy, outgoing personality, and strong communicator.
• Creativity, attention to detail, strong organizational and time management skills.

Responsibilities

• Lead & supervise the Member Experience Department including project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge.
• Responsible for the programming strategy at the Club built on quantitative Member data and qualitative feedback.
• Work and direct revenue strategies across all Club departments.
• Inspire and champion the social calendar ideation.
• Develop and ensure execution of relevant and engaging Member events and experiences and coordinate all aspects of event planning and execution.
• Gather actionable Member feedback to evolve recurring events and inform future strategies.
• Track, communicate, and report key KPIs for each Member event to ensure elevated and optimized programming and pre-and post-event P&L for all events.
• Responsible for engagement strategies and monitoring the Member Journey to connect activities that drive revenue and increased spending.

Benefits

• Competitive Salary Range
• Bonus Potential
• Comprehensive Benefits including Medical, Dental, and Vision
• 401k Retirement Plan
• Ongoing Training and Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree