Member Experience Coordinator

Broadview Federal Credit Union•Albany, NY

1d•$25 - $30

About The Position

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Member Experience Coordinator enables the Member Experience (MX) team to consistently deliver internal and external hospitality by providing thoughtful administrative and project coordination support. This role ensures planning, communication, and follow-through are executed with care and intention, creating alignment, clarity, and a welcoming environment that allows teams to perform at their best.

Requirements

Associates degree preferred
Minimum of Three (3) years of related experience and/or training; or equivalent combination of education and experience
Experience in an administrative, coordinator, or project support role
Strong organizational and follow-through skills
Strong interpersonal, written, and verbal communication skills, with the ability to build relationships across all organizational levels
Analytical skills with the ability to identify trends and develop actionable recommendations
Proven ability to manage competing priorities under tight deadlines while delivering consistent results
Advanced level skills in Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Haves

Background in hospitality or event-driven environments; catering experience preferred
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Responsibilities

Model a hospitality mindset in all interactions by anticipating needs, paying attention to detail, and supporting others with professionalism and care
Support MX meetings and initiatives through agenda development, preparation of materials, meeting notes, and documentation of outcomes
Create presentations, summaries, and written communications that promote clarity, alignment, and effective storytelling
Track action items and commitments, coordinating follow-up to ensure progress, accountability, and closure
Collect, organize, and synthesize feedback to support continuous improvement across member and employee experience efforts
Maintain organized records, templates, and processes that improve efficiency and consistency across the MX team
Serve as the enterprise-wide point of contact for the internal catering programs, coordinating requests and ensuring a consistent, high-quality experience across locations
Support internal catering planning, scheduling, and execution in alignment with hospitality standards, budgets, and operational guidelines
Establish procedures related to internal catering, collect feedback from team members, and drive continuous improvement of the internal catering experience
Act as the primary liaison between internal teams and the food & beverage vendor, managing communication, expectations, and issue resolution
Serve as the Member Experience representative on organizational and divisional projects.