Member Experience Associate

Retro Fitness of Lacey • Lacey Township, NJ

109d

About The Position

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling. You have to have limitless energy and be great at multi-tasking. Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience?

Requirements

• A deep down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 101-250 employees