Member Experience Associate

Industrious • Amsterdam, NY

89d

About The Position

As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like: You are the first face people see while you're preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities. You're proactive and take ownership over managing inventory and ordering your location's supplies. You build magnificent events and take the extra time to design unique signage because you know the magic is in the details. You add new members into multiple systems so their first day in their office is seamless and memorable. You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle. You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions. You take a walk in-tour while your Member Experience Manager is assisting another potential member. Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it's more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.

Requirements

• Ability to handle member requests of all sizes with a positive attitude.
• Strong interpersonal skills and ability to work well in a team.
• Excellent organizational skills and ability to plan ahead.
• Resilience and adaptability to routine changes.
• Willingness to engage in hands-on tasks.
• Continuous improvement mindset to enhance efficiency.

Responsibilities

• Prepare the office for the day by brewing coffee, setting out breakfast, and stocking shared amenities.
• Manage inventory and order supplies for the location.
• Build and design unique signage for events.
• Add new members into multiple systems for a seamless onboarding experience.
• Assist members with IT or wifi issues.
• Participate in local marketing events to promote the value of flexible solutions.
• Conduct walk-in tours for potential members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 501-1,000 employees