Member Experience Associate

Kiln • Fort Collins, CO

4d • $21

About The Position

As a Member Experience Associate, you’ll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You’ll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln’s community thrive. This role is full-time, averaging about 29 hours per week.

Requirements

• Experience in office management, customer service, or administrative roles.
• Strong communication, organizational, and multitasking skills.
• A proactive, resourceful mindset with attention to detail.
• Proficiency in basic computer skills.
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

Nice To Haves

• Familiarity with the Coworking and Hospitality Industry
• Passion and understanding for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values

Responsibilities

• Provide Front Desk & Member Support: Greet members, guests, and team members warmly, managing the front desk during business hours. Oversee mail services, including organization and distribution. Facilitate member onboarding, including office preparations and welcome kits.
• Deliver Elevated Hospitality & Food Experience: Assist team in setting up and presenting daily food offerings in a consistent, appealing way. Assist team in developing and managing inventory systems for supplies. Help coordinate food and beverage for events within budget and in line with Kiln’s brand. Help manage and restock the on-site marketplace, ensuring it is always stocked with enticing options for members, with inventory maintained and orders placed as needed
• Ensure Smooth Operations: Conduct walkthroughs to maintain a clean, well-kept space. Develop and manage inventory systems for supplies. Troubleshoot issues, escalate as needed, and assist with facility maintenance.
• Foster Community Engagement: Assist with event planning, setup, and breakdown. Communicate with members through email, Slack, and newsletters. Create moments of delight, such as celebrating birthdays and milestones.
• Provide Administrative Support: Support the Community Director with scheduling and conference room preparation. Coordinate bookings for events and member inquiries. Procure signage and materials for member offices and desks.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees