Member Experience Associate

Belle•Athens, GA

2d•Onsite

About The Position

As a Member Experience Associate, you will be the welcoming and reassuring voice of Belle, ensuring our members receive top-tier support and service. You will assist seniors with health insurance eligibility checks, scheduling, and general inquiries while creating a warm and engaging experience. This role is more than just answering calls—it’s about building trust, showing empathy, and making every interaction meaningful.

Requirements

6+ months in customer service, call centers, healthcare support, or similar roles.
Comfortable using phone systems, Google Suite, Slack, and customer management platforms.
Clear, patient, and empathetic speaking skills.
Ability to take ownership of tasks and manage time effectively in a remote environment.
A warm personality that fosters trust and builds relationships.
Open to change and committed to continuous learning.

Nice To Haves

Experience working with seniors or in a healthcare-related role is a plus.

Responsibilities

Deliver compassionate, patient-focused customer service through phone, email, and SMS chat.
Run health insurance checks to determine member eligibility and potential cost share.
Schedule and confirm appointments, ensuring accuracy and efficiency.
Provide clear and friendly communication, making sure members feel heard and valued.
Proactively engage with members, addressing concerns with professionalism and care.
Document interactions and feedback to support continuous improvement.
Adapt to change and embrace opportunities to improve processes and service delivery.