Member Experience Associate

MONROE COMMUNITY CREDIT UNION•Maybee, MI

9d•Onsite

About The Position

The Member Experience Associate is responsible for executing established policies, procedures, and systems involving cashier operations and member service functions. This role performs teller transactions for members and ensures members are promptly and professionally served. The Member Experience Associate acts as a Financial Service Representative, as needed, and actively promotes Monroe Community Credit Union products and services. This position fosters an environment that produces exceptional member service in accordance with MCCU’s Passion Statement. CORPORATE COMPETENCIES Member Service and Value – Deliver exemplary service internally and external in accordance with the credit union’s service standards and in a professional manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a trustworthy financial institution. Accountability/Accuracy/Efficiency – Maintain a superior level of attention to detail and ensure accuracy in all transactions and activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed. Display self-motivation. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedure. Team Player - Possess exceptional collaborative skills to work cross functionally with various departments and operational areas to solve problems and advance ideas and innovation. Maintain positive working relations with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others. Decision Making - Consistently apply superior data driven decision-making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained. Communication – Exhibit strong communication skills with internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher-level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Respond to inquiries or refer inquiries to the appropriate department or person and exhibiting the necessary follow through with members and/or staff involved.

Requirements

High school diploma required.
Strong attention to detail and accuracy in all work.
Proven ability to work accurately and efficiently under minimal supervision.
Excellent oral and written communication skills.

Nice To Haves

Prior teller or banking experience preferred.
Member service experience preferred.
Member service oriented with the enthusiasm to provide high quality service.

Responsibilities

Accurate processing of various transactions such as check. cashing, withdrawals, deposits, loan payments, and Visa cash advances.
Actively engage and participate in Credit Union promotions while meeting cross sale goals.
Maintain a balanced cash drawer and ensure proper handling of cash and negotiable instruments.
Assist members with account inquiries, including balances, account history, and transaction details.
Provide excellent member service by resolving issues and answering questions professionally and courteously.
Demonstrate teamwork through positive interactions with all co-workers.
Completion of member verification and direct deposit forms.
Assist with coin machine.
Assist with night deposit and ATM balancing when required.
Perform other Duties as assigned.