Member Experience Associate

YMCA of Metropolitan Detroit•Southgate, MI

23h

About The Position

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you. BE THE BEST PART OF SOMEONE’S DAY WITH A JOB AT THE Y! Now Hiring Member Experience Associates at the Downriver Family YMCA The Member Experience Associate is responsible for ensuring exceptional service and assistance to YMCA of Metropolitan Detroit members, prospective members and guests, while exhibiting excellent communication and customer service skills and upholding the member experience standards.

Requirements

At minimum, a high school diploma or equivalent (over 18+ years of age)
Prior customer service experience in a busy work environment is required
Ability to hear and observe all members and potential members of the Y’s concerns and questions
Skills to meet strength and lifting requirements
Availability on weekends and opening shifts

Nice To Haves

Experience with computers is preferred, but not required
Having an outgoing, dependable, and self-starter attitude is requested

Responsibilities

Provide excellent customer service to members and guests through greeting, managing and addressing member concerns, directing to programs and activities, and answering phones.
Facilitate all business functions related to membership and program registrations with exceptional customer service and accuracy.
Build a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values.
Uphold the membership experience best practices.
Performs other assigned duties as directed by Supervisor