Member Experience Associate - Lake St. Louis

Club Elite and Club Fitness•Lake Saint Louis, MO

6d•Onsite

About The Position

More than a job, it’s a lifestyle! Our Member Experience Associates (MEA) are moment makers that help us create an experience that makes our members say, “I love Club Fitness!” No two days are ever the same, but when you work for Club Fitness it’s about helping every BODY no matter where they are in their fitness journey. You’re working alongside a dedicated team that brings their passion and pride to create a Clean, Functional & Friendly environment. The ideal team member will exhibit a vibrant personality, a love for fitness, and a desire to help people!

Requirements

Excellent customer service
Ability to communicate effectively with both staff and members
Ability to communicate effectively verbally, non-verbally and in writing is required
Strong attention to detail
Ability to problem solve and discern when to escalate member concerns/issues
Ability to multi-task.
Must be able to work a flexible work schedule to include holidays and weekends.
17 years of age or older, required
This position may be physically demanding at times. Requires the ability to stand, walk or sit for up to 8 hours throughout the workday—the ability to lift up to 25 pounds. The ability to remain mobile for long periods of time may be required.

Nice To Haves

Previous customer service or hospitality experience, preferred

Responsibilities

Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
Verify proper member check-in, monitor for delinquent accounts, and escalate to club leadership as needed.
Maintain cleanliness throughout the club, including equipment, locker rooms, and bathrooms, in line with operational excellence standards.
Respond promptly and professionally to member requests, inquiries, and concerns.
Process retail and concession sales accurately.
Assist members with tanning and recovery amenities, confirming proper membership access.
Keep club studios maintained and report any issues to leadership.
Prepare and serve quality smoothies.
Maintain a clean, organized front desk area and follow all opening/closing procedures.
Complete timely and accurate member incident reports.
Check children in/out of Kids Club, ensuring proper documentation.
Provide a safe, controlled, and nurturing environment.
Engage with children in a positive, age-appropriate manner.
Monitor activities and surroundings to maintain safety and cleanliness.
Clean and disinfect all toys, furniture, and facilities after each session.
Communicate professionally with parents, addressing concerns or issues promptly.
Monitor capacity limits and adhere to all safety guidelines.
Attend scheduled, required staff meetings
Perform other reasonable work assignments assigned by club management

Benefits

Fun and Supportive Team – We're a team that knows how to have fun, works hard, and supports each other every step of the way.
Employee Owned – Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
Career Growth – We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.
Free Memberships – You and an immediate family member get FREE access to all our club locations because you deserve it.
Discounts – Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.

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