Member Experience Associate

AAA Northern California, Nevada and Utah Insurance Exchange-posted 2 months ago
$23 - $26/Yr
Full-time • Entry Level
Sacramento, CA
101-250 employees
Insurance Carriers and Related Activities
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The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. This is an on-site role, working full time Tuesday-Saturday at our Natomas Branch.

  • Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance.
  • Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
  • Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
  • Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles.
  • Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
  • Ensures process implementation and compliance with standard operating procedures in all assigned branches.
  • High School Diploma/GED
  • 2-4 years of work experience, with at least 1 year in a sales role.
  • Customer service experience is strongly preferred.
  • Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
  • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
  • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.
  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits - Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
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