Member Experience Associate - Los Angeles

Industrious • Los Angeles, CA

106d • $25

About The Position

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Los Angeles, CA. To help, our compensation package includes some great commuter benefits! As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like: You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities. You’re proactive and take ownership over managing inventory and ordering your location’s supplies. You build magnificent events and take the extra time to design unique signage because you know the magic is in the details. You add new members into multiple systems so their first day in their office is seamless and memorable. You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle. You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions. You take a walk in-tour while your Member Experience Manager is assisting another potential member. Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines/appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Nice To Haves

• Experience in hospitality or customer service roles.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Prepare the office for the day by brewing coffee, setting out breakfast, and stocking shared amenities.
• Manage inventory and order supplies for the location.
• Build and design unique events and signage.
• Add new members into multiple systems for a seamless onboarding experience.
• Assist members with IT or wifi issues.
• Participate in local marketing events to promote flexible solutions.
• Conduct walk-in tours for potential members.

Benefits

• Hourly compensation starting at $25.25.
• Commuter Stipend of $150/quarter.
• Travel stipend of $150 annually (after 90 days).
• End of Year Bonus of $1500.
• Sick pay as required by law.
• Heavily subsidized healthcare plans.
• Generous paid time off.
• Wellness programs.
• Professional development grants.
• 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees