Member Experience Associate - Lansing Pool

Lake Trust Credit Union • Lansing, MI

126d

About The Position

The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members’ financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sell products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals.

Responsibilities

• Proactively greet and interact with members as they enter the Credit Union.
• Uncover member needs through active listening and asking open-ended, highly impactful questions.
• Be a financial coach to our members, maximizing member loyalty and building relationships.
• Coach and mentor peers by promoting teamwork to achieve Lake Trust goals.
• Demonstrate positive behaviors that promote high morale, cooperation, and enthusiasm.
• Educate members on consumer loans and credit card products.
• Originate, process, and close on consumer loans.
• Advise on opportunities to advance members’ financial well-being and look for cross-sale opportunities.

Benefits

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees