Member Experience Associate - Female Locker Room, E Madison

Equinox • New York, NY

11d • $20 - $22

About The Position

The Member Experience Associate ensures an exceptional, hospitality driven experience for all members by providing attentive service, maintaining elevated facility standards, and supporting daily locker room operations. As a key ambassador of our club, this role delivers warm, personalized interactions while upholding a refined, well organized environment throughout the member spaces.

Requirements

• Experience in luxury hospitality, fitness, wellness clubs, or member based environments preferred.
• Strong communication and interpersonal skills with a welcoming, polished demeanor.
• High attention to detail and a passion for maintaining refined environments.
• Ability to multitask in fast paced surroundings with calmness and professionalism.
• Demonstrates discretion and good judgment when handling personal items and sensitive interactions.
• Ability to stand or walk for extended periods.
• Ability to bend, lift, and move up to 25 lbs (supplies, towels, member bags).

Responsibilities

• Maintain service delivery aligned with luxury hospitality standards, ensuring every interaction feels polished, attentive, and bespoke.
• Engage members with warmth and professionalism, anticipating needs to enhance the overall experience.
• Build rapport with members and serve as a trusted resource for questions, requests, and support.
• Represent the brand’s culture, service ethos, and luxury positioning in every member engagement.
• Ensure the Female Locker Rooms are clean, orderly, and fully stocked at all times.
• Replenish towels, toiletries, amenities, and supplies to maintain a polished presentation that reflects our luxury standards.
• Maintain an elevated atmosphere by monitoring the cleanliness, scent, and overall readiness of the space.
• Assist with valet bag service, handling member belongings with care, organization, and discretion.
• Ensure personal items are stored neatly in lockers or designated areas to promote smooth traffic flow and comfort.
• Support positive locker room etiquette by gently reinforcing expectations around shared spaces.
• Address minor issues with tact and professionalism to maintain harmony and comfort for all members.
• Proactively identify facility needs and notify the Maintenance team when areas require immediate attention.
• Communicate issues clearly and follow up to help ensure timely resolution.
• Collaborate with Operations and Hospitality teams to support efficient daily execution.

Benefits

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees