Member Experience Associate (Bilingual - Spanish)

AAA Mountain West Group • Monterey, CA

8d • $23 - $27 • Onsite

About The Position

We are looking for a high-energy, Spanish-speaking professional to join our Monterey Branch. If you possess a growth mindset, thrive in fast-paced environments, and have a passion for delivering legendary service, this is the role for you. This position is perfect for a quick learner who enjoys variety, as you will support Members across multiple service lines and locations, ensuring every interaction adds value to their Membership. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. ESSENTIAL FUNCTIONS Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience Member Services Concierge DMV/MVD Auto Travel Unlicensed Insurance Services Smart Home Security Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

Requirements

• High School Diploma/GED
• 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
• Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
• Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Teamwork: Develop quality relationships with peers, leaders and internal partners.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Nice To Haves

• Performance Tracking: Demonstrated success working within a structured commission or quota-based environment; ability to speak to specific sales achievements and KPIs.
• Objection Handling: Experience in high-volume sales (e.g., retail, cellular, or telemarketing) with a proven ability to overcome customer hesitation and close sales.
• Industry Interest: A strong interest in the Insurance or Home Security industry; preference given to those who view complex regulations as a professional challenge rather than a barrier.
• Bilingual Skills: Professional-level fluency in Spanish (written and verbal) is highly preferred to support our diverse member base.
• Pre-Licensed Candidates: Applicants already holding a California Property & Casualty (P&C) or Life & Health license will be given top priority.
• Adaptability: Proven experience working across multiple locations or in "floater" roles, demonstrating the ability to build rapport with new teams quickly.
• Language: Must be fully bilingual in Spanish and English with the ability to communicate complex information clearly in both languages.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales
• Promotes AAA products and services to Members to achieve individual and branch goals
• Understands and anticipates Member needs, identifies and recommends relevant solutions

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED