Member Experience Associate - Bilingual Preferred

AAA Northern California, Nevada and Utah Insurance Exchange-posted 3 months ago
Full-time • Entry Level
Reno, NV
101-250 employees
Insurance Carriers and Related Activities
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Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications. This is an on-site role, working full time at the Reno Branch.

  • Performs fundamental customer interactions that include member services and product sales.
  • Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance.
  • Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership.
  • Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
  • High School Diploma/GED.
  • 1-3 years of work experience, with at least 1 year in a sales or customer service-focused role.
  • Demonstrates professional and friendly attitude, provides problem solving resolution.
  • Agility in modifying communication style to provide high communication effectiveness.
  • Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence.
  • Must be proficient with multiple computer systems and applications.
  • Strong knowledge of all AAA products, services, and operations.
  • Experience working with sales and service standards and goals or thresholds.
  • NV P&C License.
  • Bilingual.
  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period.
  • Benefits - Medical, Dental, Vision, wellness program and more!
  • Paid Holidays.
  • Paid Time Off - Team Members accrue paid time off monthly.
  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members.
  • Free AAA Classic Membership.
  • AAA Product Discounts.
  • Tuition Reimbursement Program.
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