Member Experience Ambassador

In-Shape Health Clubs • Concord, CA

291d • $16

About The Position

Do you love working out at the gym? Share that passion with others and join the In-Shape team as a . We don't use Customer Service or Sales Associate because here at In-Shape it is more than that - it's about the experience we provide in our clubs. This role is part-time and its purpose is to create a welcoming experience to members, potential members, and guests. This is done by promoting the In-Shape brand through engaging and motivating members and potential members to join the club, use the club and stay a member. Passion for fitness and desire to inspire others on their fitness journey to a healthier, happier, and fitter life are key attributes we look for in this role.

Requirements

• High School diploma or equivalent.
• Passionate about fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition.
• Works well under pressure and time constraints, and displays positive behavior in all member contacts.
• Basic computer skills.
• Attend and participate in required meetings and trainings as needed.
• Willing and able to work a flexible shift: evenings, weekends, and holidays.
• Bilingual skills a plus.
• Current CPR or ability to pass CPR certification within 60 days of hire date.

Responsibilities

• Get to know each member/prospective member/guest and share In-Shape's fitness philosophy.
• Provide membership options and help determine the best option based on their personal fitness goals.
• Support new members through our FitStart program, familiarizing them with the club and equipment.
• Assist members/new members with downloading the mobile app and getting started.
• Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member.
• Stock/Sell/Recommend retail items that will support the member's specific fitness goals.
• Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships.
• Build our In-Shape community through a consistent member experience that is welcoming and motivating.
• Responsible for following and adhering to the In-Shape Clean Approach.
• Resolve concerns/problems ensuring our members needs are met and company guidelines are followed.
• Maintain a safe environment through correct implementation of safety policies and procedures.
• Assist in building our In-Shape community of members through a consistent member experience.
• Attend In-Shape team meetings and trainings as required.
• Assist in other areas of the club when needed.
• Perform additional duties and responsibilities assigned.

Benefits

• Free health club membership.
• Casual work environment.
• Discount on in club retail items and any current vendor partner offerings (NASM, etc).
• Opportunity for growth; professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED