Member Experience Ambassador

In-Shape Health ClubsConcord, CA
291d$16

About The Position

Do you love working out at the gym? Share that passion with others and join the In-Shape team as a . We don't use Customer Service or Sales Associate because here at In-Shape it is more than that - it's about the experience we provide in our clubs. This role is part-time and its purpose is to create a welcoming experience to members, potential members, and guests. This is done by promoting the In-Shape brand through engaging and motivating members and potential members to join the club, use the club and stay a member. Passion for fitness and desire to inspire others on their fitness journey to a healthier, happier, and fitter life are key attributes we look for in this role.

Requirements

  • High School diploma or equivalent.
  • Passionate about fitness and helping others in their fitness journey.
  • Basic fitness and sales experience.
  • Excellent communication and listening skills both in-person and phone.
  • Demonstrated customer service experience: friendly, outgoing, and approachable disposition.
  • Works well under pressure and time constraints, and displays positive behavior in all member contacts.
  • Basic computer skills.
  • Attend and participate in required meetings and trainings as needed.
  • Willing and able to work a flexible shift: evenings, weekends, and holidays.
  • Bilingual skills a plus.
  • Current CPR or ability to pass CPR certification within 60 days of hire date.

Responsibilities

  • Get to know each member/prospective member/guest and share In-Shape's fitness philosophy.
  • Provide membership options and help determine the best option based on their personal fitness goals.
  • Support new members through our FitStart program, familiarizing them with the club and equipment.
  • Assist members/new members with downloading the mobile app and getting started.
  • Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member.
  • Stock/Sell/Recommend retail items that will support the member's specific fitness goals.
  • Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships.
  • Build our In-Shape community through a consistent member experience that is welcoming and motivating.
  • Responsible for following and adhering to the In-Shape Clean Approach.
  • Resolve concerns/problems ensuring our members needs are met and company guidelines are followed.
  • Maintain a safe environment through correct implementation of safety policies and procedures.
  • Assist in building our In-Shape community of members through a consistent member experience.
  • Attend In-Shape team meetings and trainings as required.
  • Assist in other areas of the club when needed.
  • Perform additional duties and responsibilities assigned.

Benefits

  • Free health club membership.
  • Casual work environment.
  • Discount on in club retail items and any current vendor partner offerings (NASM, etc).
  • Opportunity for growth; professional development.

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

Amusement, Gambling, and Recreation Industries

Education Level

High school or GED

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