Member Experience Ambassador

In-Shape Solutions LLC-posted just now
Full-time • Entry Level
Vallejo, CA
1,001-5,000 employees
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Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.

  • Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
  • Support new members through our FitStart program, familiarizing them with the club and equipment
  • Assist members/new members with downloading the mobile app and getting started
  • Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
  • Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
  • Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
  • Build our In-Shape community through a consistent member experience that is welcoming and motivating – don’t just meet expectations – exceed them with every interaction!
  • Responsible for following and adhering to the In-Shape Clean Approach
  • Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
  • Maintain a safe environment through the correct implementation of safety policies and procedures
  • Assist in building our In-Shape community of members through a consistent member experience
  • Assists in other areas of the club when needed
  • During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
  • Perform additional duties and responsibilities as assigned
  • High School diploma or equivalent
  • Passionate about fitness and helping others in their fitness journey
  • Basic fitness and sales experience
  • Excellent communication and listening skills both in-person and phone
  • Demonstrated customer service experience: friendly, outgoing, and approachable disposition
  • Works well under pressure and time constraints, and displays positive behavior in all member contacts
  • Basic computer skills
  • Attend and participate in required meetings and trainings as needed
  • Willing and able to work a flexible shift: evenings, weekends, and holidays
  • Current CPR or ability to pass CPR certification within 60 days of hire date
  • First Aid Training, required only at clubs with pool slides
  • Bilingual skills a plus
  • Free health club membership
  • Casual work environment
  • Discount on in club retail items and any current vendor partner offerings (NASM, etc)
  • Opportunity for growth; professional development
  • 401(K) savings plan
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