Member Experience Ambassador Part Time

BJ's Wholesale Club • Louisville, KY

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company is built on purpose and opportunity, offering a comprehensive benefits package to support team members' health, well-being, and future. The Member Experience Ambassador is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. This role involves supporting club policies, procedures, and compliance, ensuring a safe and positive environment for members and team members, and delivering service excellence. The ambassador will also work to achieve daily GOLD Member Standards and Club Standards, understanding business performance and its impact.

Requirements

• Strong interpersonal skills
• Attention to detail
• Ability to use a smart handheld device
• Must successfully complete required training and certification processes
• Must be employed with the company for at least 6 months
• At least 18 years of age, except in Indiana – At least 19 years of age, Delaware – At least 21 years of age

Nice To Haves

• Basic math skills preferred

Responsibilities

• Carry out job functions and responsibilities as assigned
• Support the application of club policies, procedures and compliance
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate
• Ensure a safe and positive environment for our members and each other
• Embrace inclusion and diversity, by working together with collaboration and respect
• Work as a team to achieve goals
• Move with speed and agility in everything we do
• Innovate and adapt so we can move as fast as the world around us
• Maintain a friendly and positive attitude
• Deliver service excellence through all points of contact
• Resolve and deescalate to address every member concern
• Ensure a safe and positive environment and experience for the members
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA)
• Deliver Fast, Friendly Full, Fresh, Clean Club Standards daily
• Work as a team to deliver GOLD club standards daily
• Work with commitment and pride to deliver GOLD- Grand opening look daily
• Maintain a Clean and organized club, inside, and out
• Understand how to access and read production and/or financial performance reporting for your department
• See the connection between consistent execution and the positive impact it can have on the business
• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner
• Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols
• Review and maintain the AP Alert Binder according to AP standards
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
• Record register receipt discrepancies and notify front line to immediately rectify the situation
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles
• Monitor member and visitor traffic entering and exiting the club
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
• Maintain high standards of safety for members and team members
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
• Process empty water jug return vouchers to members
• Maintain all club policies and procedures
• Perform other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older)
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees