Member Experience Ambassador
About The Position
The Member Experience Ambassador (MEA) serves as the core of In-Shape Fitness, specializing in building meaningful connections and providing outstanding service to members, guests, and the team. Driven by a strong commitment to both people and fitness, MEAs are instrumental in motivating and supporting individuals throughout their health and wellness journey. They are also responsible for upholding the highest standards of cleanliness, safety, and professionalism, thereby ensuring a consistently positive and engaging environment for everyone who visits the clubs.
Requirements
- High School diploma or equivalent
- Passionate about fitness and helping others in their fitness journey
- Basic fitness and sales experience
- Excellent communication and listening skills both in-person and phone
- Demonstrated customer service experience: friendly, outgoing, and approachable disposition
- Works well under pressure and time constraints, and displays positive behavior in all member contacts
- Basic computer skills
- Attend and participate in required meetings and trainings as needed
- Willing and able to work a flexible shift: evenings, weekends, and holidays
- Current CPR or ability to pass CPR certification within 60 days of hire date
- First Aid Training, required only at clubs with pool slides
Nice To Haves
- Bilingual skills a plus
Responsibilities
- Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy
- Provide membership options and help determine the best option based on their personal fitness goals
- Support new members through our FitStart program, familiarizing them with the club and equipment
- Assist members/new members with downloading the mobile app and getting started
- Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
- Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
- Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
- Build our In-Shape community through a consistent member experience that is welcoming and motivating – don’t just meet expectations – exceed them with every interaction!
- Responsible for following and adhering to the In-Shape Clean Approach
- Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
- Maintain a safe environment through the correct implementation of safety policies and procedures
- Assist in building our In-Shape community of members through a consistent member experience
- Assists in other areas of the club when needed
- During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
- Perform additional duties and responsibilities as assigned
Benefits
- Free health club membership
- Casual work environment
- Discount on in club retail items and any current vendor partner offerings (NASM, etc)
- Opportunity for growth; professional development
- 401(K) savings plan
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
