Member Experience Ambassador - $18/hour

CHERRY HILLS COUNTRY CLUB•Cherry Hills Village, CO

8d•$18

About The Position

The Member Experience Ambassador serves as a key frontline representative of Cherry Hills Country Club, delivering a seamless, personalized, and highly polished arrival experience for members and guests. This role acts as a caregiving handoff point between valet, bag drop, and golf operations, ensuring everyone is welcomed, guided, and supported from arrival through entry into the Club. This role plays an essential part in shaping both the first and lasting impressions of the Club experience. The Member Experience Ambassador provides a warm, polished, and attentive presence while assisting with member flow, escorting individuals through the clubhouse, and maintaining our healthy standard of hospitality. In addition, this role supports the Ladies Locker Room with daily set-up and ongoing upkeep, ensuring a clean, organized, and member-ready environment. This opportunity requires strong interpersonal skills, attention to detail, and a passion for delivering exceptional service in a highly visible and member-focused setting.

Requirements

Prior experience in hospitality, customer service, or private club environment preferred.
Strong interpersonal and communication skills.
Professional demeanor and polished appearance consistent with Club standards.
Ability to engage confidently with members and guests.
Strong attention to detail and awareness of surroundings.
Ability to remain active and attentive throughout the shift.
Ability to work flexible schedules including early mornings, weekends, and seasonal demands.
Ability to uphold Cherry Hills Country Club service and professionalism standards.

Responsibilities

Serve as a vital welcome point between valet, bag drop, and clubhouse entry.
Greet members and guests warmly upon arrival and provide a polished first impression.
Escort members from bag drop through the clubhouse to the Golf Shop.
Guide members through the Hall of Champions, providing light orientation and hospitality.
Ensure a smooth and seamless transition between departments.
Anticipate member needs and provide proactive, attentive service.
Support efficient and organized movement of members through arrival areas.
Assist members and guests with directions, questions, and general club orientation.
Coordinate with valet, bag drop, and golf staff to ensure continuity of service.
Maintain awareness of peak arrival times and adjust engagement accordingly.
Ensure the Ladies Locker Room is prepared each morning to Club standards of presentation and comfort
Maintain a clean, organized, and member-ready environment throughout the day
Monitor conditions and coordinate with appropriate teams for any service needs
Provide a heartwarming and professional presence, supporting a welcoming and refined atmosphere
Uphold the highest standards of appearance, professionalism, and hospitality.
Maintain a clean, organized, and welcoming environment across all assigned areas.
Ensure all touchpoints reflect the Cherry Hills brand and service expectations.
Work collaboratively with Valet, Bag Drop, Golf Operations, and Locker Room teams.
Communicate observations, member needs, or operational concerns to leadership.
Support special events, tournaments, and high-traffic periods as needed.
Remain flexible and responsive to shifting operational priorities throughout the day.