BJ's Wholesale Club - East Point, GA

posted 16 days ago

Part-time - Entry Level
East Point, GA
10,001+ employees
General Merchandise Retailers

About the position

The Member Experience Ambassador is a part-time role focused on providing exceptional customer service to members at BJ's Wholesale Club. This position involves monitoring merchandise protection procedures, ensuring a safe environment, and addressing member concerns promptly and professionally. The role requires collaboration with team members to uphold club standards and deliver a positive shopping experience.

Responsibilities

  • Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
  • Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
  • Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
  • Review and maintain the AP Alert Binder according to AP standards.
  • Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
  • Record register receipt discrepancies and notify front line to immediately rectify the situation.
  • Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
  • Monitor member and visitor traffic entering and exiting the club.
  • Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintain high standards of safety for members and team members.
  • Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
  • Process empty water jug return vouchers to members.
  • Maintain all club policies and procedures.
  • Perform other duties as assigned, including working in other departments as needed.

Requirements

  • Strong interpersonal skills and attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.

Benefits

  • 401(k) matching
  • Bereavement leave
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid jury duty
  • Vision insurance
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