Member Exp Leader

About the position

Imagine going to work knowing that what you do each day positively influences the lives of children in your community. Working at the YMCA you’ll discover more than a job – you will have the opportunity to make a lasting difference in the community. The Y is a dynamic and diverse human service organization committed to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a team effort, right down to our members. The care and concern we show for our members is our success gauge. In order to maintain our success, we must recruit and hire the best employees in the area. The Y commits itself to doing so by providing our employees competitive wages, benefits and opportunities for advancement through our training programs and internal promotions.

Responsibilities

• Delivers excellent service to all members, guests, and program participants.
• Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility.
• Responsible for membership sales, renewals, and prospect follow up as directed.
• Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction.
• Promotes program and membership enrollment in interactions with existing and potential members.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Ensures proper implementation of member service procedures.
• Assists in organizing membership events at the YMCA and occasionally represents the YMCA at community events.
• Participates in staff meetings and/or related meetings as requested.
• Completes employee training as required.
• Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads.
• Assists in all areas as assigned.

Requirements

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced and constantly-changing environment.
• Ability to multitask.
• Ability to set priorities and manage multiple concurrent tasks.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to handle conflict professionally and manage conflict resolution in a timely manner.
• Previous customer service, sales or related experience.
• Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents.
• High attention to accuracy and detail.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Former YMCA experience utilizing SGA Sales preferred.

Benefits

• Competitive wages.
• Opportunities for advancement through training programs and internal promotions.