Member Engagement Sales and Service Advisor - May 11th start

Delta Defense LLC•West Bend, WI

2d•$21•Remote

About The Position

Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders. If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance. We’re proud to be nationally recognized in 2025 as number 25 on The Wall Street Journal Top 100 list of America's Most Loved Workplaces. Come grow with us. Consider joining our team of passionate culture warriors. Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors.

Requirements

High School diploma or equivalent required. Associate’s degree or higher preferred.
This is not an entry level role and requires prior work history in sales and customer service roles. Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus.
Required to pass and maintain Producer Property and Casualty License. Paid Training is provided.
Excellent interpersonal skills complemented by strength in both written and verbal communication.
Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
Computer fluency; working knowledge of software applications and advanced internet functions.
Passionate about delighting customers and communicating with them through conversation.

Nice To Haves

Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

Responsibilities

Engage with USCCA members and prospects through inbound and outbound calls and chats.
Build deep connections, helping members become the best protectors of themselves and their families.
Understand individual needs and educate on membership value through needs-based sales.
Provide outstanding service with account updates, payments, and membership purchases.
Make a difference every day, delivering an award-winning customer experience.
Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships.
Provide knowledgeable, respectful responses without scripts.
Stay informed about products, services, and promotions.
Use a "find needs, fill needs" approach to offer solutions and sell memberships and products.
Address concerns with empathy and detail, retaining members contemplating non-renewal.
Follow up to ensure exceptional service.
Achieve performance targets for efficiency, sales, and retention.
Collaborate with your team for continuous learning and growth.
Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Benefits

Starting salary $21.00/hour. Eligible for commission.
Shift premium available based on days and hours worked
23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
Headquarters, Work-from-Home Remote, and Hybrid options available
Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

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