Member Engagement Representative

Solera Health

76d

About The Position

As a Member Engagement Representative, you’ll be the first connection between members and the care that can change their lives. You’ll deliver compassionate, high-quality service while helping participants understand their benefits, enroll in the right health programs, and resolve any issues along the way. This is an excellent opportunity for recent college graduates or individuals with 1–2 years of customer service or call center experience who want to grow within a mission-driven organization.

Requirements

• 1–2 years of customer service or call center experience required.
• HS Diploma required; Bachelor’s Degree preferred.
• Comfortable navigating multiple computer systems, call center tools, and chat platforms.
• Strong written and verbal communication skills, with the ability to explain complex information simply.
• Motivated by goals, quality standards, and continuous improvement.
• Accurate and organized in documenting information.
• Minimum typing speed of 45 words per minute.
• Must have reliable, high-speed internet suitable for video calls and remote system access.

Nice To Haves

• Healthcare experience is a plus, but not required.

Responsibilities

• Engage with members via phone, email, and live chat to answer questions and provide excellent service.
• Assist participants in qualifying for and selecting the right health or wellness programs.
• Resolve inquiries, disputes, and escalations with professionalism and empathy.
• Support outbound campaigns and outreach efforts to engage potential members.
• Verify insurance benefits and eligibility, using your understanding of healthcare workflows, billing, and medical terminology.
• Maintain performance metrics, including a quarterly call quality score of 85% or higher.
• Collaborate with teammates and share feedback to improve processes and the member experience.
• Represent Solera’s mission and values in every interaction, ensuring members feel supported and understood.

Benefits

• Career Growth: We promote from within — your success here opens doors to future opportunities in healthcare operations, leadership, and beyond.
• Remote Flexibility: Enjoy working from home while staying connected to a supportive, high-energy team.
• Meaningful Work: Help people get access to care that truly changes lives.
• Team Culture: Collaborative, positive, and performance-driven — we celebrate wins together.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees