Member Engagement Representative

YMCA • Bonner Springs, KS

83d

About The Position

The YMCA of Greater Kansas City is seeking a friendly and knowledgeable individual to serve as the initial contact for the public. This position involves communicating with members, participants, and the general public about services, programs, and events in a courteous manner. The role emphasizes excellent customer service and engagement in activities aimed at increasing membership in our centers. The YMCA's culture is rooted in its mission and core values, which include being cause-driven, welcoming, genuine, hopeful, nurturing, and determined. We strive to make our community stronger, starting with each individual.

Requirements

• Must be at least 16 years of age.
• Ability to provide outstanding customer service.
• Good communication skills, including phone skills.
• Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Able to exercise high levels of discretion and confidentiality.
• Detail-oriented with good organizational skills and proficient in multi-tasking.
• Ability to make independent and sound decisions in a fast-paced environment.
• Basic math skills in handling fees.
• Strong computer skills with the ability to adapt to new software.
• Experience and ability to work productively with minimal supervision.

Responsibilities

• Greet members, participants, staff, and the general public in a friendly and courteous manner.
• Verify all members and participants using the facility.
• Answer phone lines according to YMCA phone procedures and direct calls to appropriate staff.
• Respond to needs and questions with accurate information.
• Handle complaints in a friendly and courteous manner.
• Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.
• Operate the program and membership sales system as directed.
• Collect and stay informed of appropriate fees, being responsible for cash, receipts, and balancing the financial journal.
• Give tours and educate members and prospective members on services, programs, events, and volunteer opportunities.
• Keep the welcome center and lobby clean and well organized.

What This Job Offers

• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: No Education Listed