Member Engagement Coordinator, Lake Nona YMCA Family Center

YMCA of Central Florida•Orlando, FL

About The Position

The Member Engagement Coordinator executes day-to-day logistics that keep the Family Center member-ready. Coordinates programs, projects, and events; aligns schedules, spaces, and collateral; and supports member engagement through acquisition and retention efforts by scheduling tours, coordinating follow-ups, preparing simple reports, and ensuring accurate entries in YMCA systems. The Coordinator partners across departments to connect members to the right programs, enabling a smooth, high-value experience. Our Culture Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y.

Requirements

High School Graduate or equivalent work experience required.
Minimum one years of experience in sales, customer service, or relationship management required.
Proficiency with computer systems and data entry; experience with CRM or membership management software required.
Strong interpersonal and communication skills, with the ability to inspire confidence and build relationships quickly.
Comfortable engaging with individuals, families, and diverse communities in a positive and approachable manner.
Ability to work a flexible schedule including evenings, weekends, and holidays as needed.

Nice To Haves

YMCA Membership or Operations experience a plus.

Responsibilities

Manage member and guest/visitor access control, ensuring all individuals check in appropriately and follow established YMCA policies.
Serve as the front-line point person during non-peak hours, including opening and closing shifts; coordinate coverage and promptly escalate safety/service issues.
Actively engage with members while providing friendly, helpful, and solution-oriented support.
Support new members through the onboarding process, ensuring they feel welcomed, informed, and connected to programs that match their goals.
Partner with membership and program staff to connect members to YMCA offerings across wellness, aquatics, youth, and community programs.
Conduct cause-driven tours that highlight facilities, programs, and community impact, and assist with enrollment as needed.
Support sales processes by scheduling tours, coordinating follow-ups, and preparing simple reports in YMCA systems.
Maintain accurate, timely records in membership systems, documenting tours, onboarding, events, and engagement interactions.
Attend and participate in staff meetings and provide task-oriented support for the Member Engagement department (e.g., scheduling, materials, event logistics); represent the Y at offsite community events as assigned.
Prepares and distributes membership reports for Membership Supervisor or above as needed; ensures accurate records and follow-up.
Maintain accurate records in membership systems, ensuring all sales, onboarding, and engagement interactions are tracked.
Attend all required trainings and remain current with certifications, compliance requirements, and professional development expectations.
Handle sensitive and protected information in alignment with YMCA policies and the Employee Handbook.
Maintain a professional appearance at all times in accordance with YMCA dress code standards.
Represent the YMCA’s mission and core values through professional conduct, a positive presence, and consistent delivery of excellent service.