Member Engagement Coordinator (scheduler)

Vatica Health • Alpharetta, GA

83d • $36,000 - $42,000

About The Position

The Member Engagement Coordinator serves a key role in helping to eliminate the deferment of preventive and/or routine care. This position works with our provider clients to optimize patient engagement. This position is responsible for conducting outreach (telephonic, text and email) to schedule and confirm appointments. Working in close collaboration with other internal teams, the Member Engagement Coordinator supports provider practices by reconciling rosters, performing patient outreach and other administrative tasks to ensure both telehealth and in-office appointments are kept; thereby ensuring the closure of gaps in care.

Requirements

• Experience with various EMR systems.
• Provider office administrative experience.
• Proficiency in Microsoft Office products with specific experience using MS Excel-Intermediate Excel skills.
• Excellent communication skills (verbal and written).
• Excellent customer service and problem-solving skills.
• Excellent organizational skills with the ability to multi-task.

Responsibilities

• Direct member outreach via telephone, text, and email to engage patients for all assigned practices and providers.
• Close coordination with practices to effectively leverage practice management systems, EMRs and other tools to obtain patient data and perform outreach.
• Adhere to all practice rules regarding documentation and access to various systems.
• Appropriately document all dispositions in Vatica Health’s internal applications.
• Once visit is confirmed, complete all necessary steps to initiate Vatica encounter.
• Ensure that all HIPAA Privacy and Security requirements and responsibilities are constantly adhered to.

Benefits

• Competitive salary based on your experience and skills.
• Bonus Potential (based on role and is discretionary).
• 401k plans.
• Room for growth and advancement.
• Comprehensive Medical, Dental, and Vision insurance plans.
• Tax-free Dependent Care Account.
• Life insurance, short-term, and long-term disability.
• Excellent PTO policy.
• Great work-life balance environment.
• Strong supportive teams.

What This Job Offers

• Number of Employees: 251-500 employees