Member Engagement Advisor (Account Manager)

NACD•Arlington, VA

1d•$75,000 - $80,000•Hybrid

About The Position

As a Member Engagement Advisor, you will be working directly with some of the most prominent corporations, directors, CEOs, and C-Suite officers. The Advisor helps members identify opportunities for enhancing governance in the boardroom, by suggesting NACD content and events. This is a highly visible role directly influencing adoption, engagement, expansion, and renewal.

Requirements

An undergraduate degree is required, preferably in business, marketing, economics, finance, or another related field.
The successful candidate will have a minimum of four years of experience with client success, account management, sales, or fundraising.
Ability to develop strong relationships with a company’s board of directors and C-suite executives.
Must be solutions-oriented, and comfortable with problem solving and conflict mitigation.
Ability to develop product/content usage plans.
Experience in drafting compelling business proposals and presentations to support client engagement and revenue growth initiatives.
Ability to handle multiple priorities, meet deadlines, and follow-through with minimal supervision.
Experience using AI, technology, and data to drive strategic decisions and innovative solutions.
CRM, Salesforce, or other data management experience is preferred.
Proficient in Microsoft Word, Excel, and PowerPoint.
Demonstrate a strong learning mindset and positivity.
Clear, professional written and verbal communication.
Must be a self-starter.
Strong organizational, analytical, detailed planning, and project management skills.
Ability to grasp concepts quickly and think creatively to exceed member expectations.
Collaborative and can work in a hybrid environment.
Strong work ethic.

Nice To Haves

Professional services experience or governance background is preferred.
Public speaking experience is also a plus.

Responsibilities

Serve as the relationship manager for members throughout their journey: from onboarding, through adoption, support, expansion, and renewals.
Develop a trusted advisor relationship with members; engages members in substantive discussions about board challenges and identifies relevant NACD solutions, including resources, events, and services.
Collaborates with the Manager, Membership to build a targeted account strategy and member success plans.
Monitors member usage and other content/product interactions to ensure accounts are engaged.
Identifies trends within the business environment and specific market segments to drive utilization and tailored support.
Consistently achieves revenue goals within assigned portfolio and clearly communicates progress to goals.
Serves as a thought leader and benefits expert in the areas of board support, corporate governance, and related NACD resources and services.
Drive revenue growth by proactively identifying opportunities to upsell advisory services and additional products within the assigned member portfolio, ensuring alignment with member needs and organizational objectives.
Stay apprised of market trends, new NACD products, and engagement strategies.
Maintain CRM pipeline discipline, renewal forecasting, and upsell activities.
Partner with Senior Account Executive(s) to provide insights and recommendations that support the development of member personas and sales strategies.
Performs other duties as assigned.