Member Education Specialist II

Kaiser Permanente • Pleasanton, CA

119d

About The Position

Presents, and educates on health education programs and services. This includes coordinating and delivering trainings or other educational encounters, assisting in maintaining and updating educational and training resources, and helping to collect and analyze data from classes and programs. Roles in this subfunction also assess and understand the individual needs of trainees, both from a classroom perspective and a broader population perspective.

Requirements

• Bachelors Degree in Public Health, Healthcare Administration, Counseling, Education, Psychology, Nursing, Nutrition or a directly related field.
• Minimum three (3) years of experience in health-related education or a directly related field.

Nice To Haves

• Knowledge, Skills, and Abilities (KSAs): Written Communication
• Data Entry
• Computer Literacy
• Information Gathering
• Business Relationship Management
• Conflict Resolution
• Presentation Skills

Responsibilities

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members.
• Listens to, addresses, and seeks performance feedback.
• Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage/improve them.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
• Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship.
• Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
• Supports the completion of priorities, deadlines, and expectations.
• Identifies and speaks up for ways to address improvement opportunities.
• Helps assess and understand member needs by identifying individual needs, interests, abilities, and a variety of learning styles.
• Adjusts teaching style to meet the needs of participants, creating an inclusive environment which exceeds the needs of diverse individuals.
• Assists other health education staff to refer members to additional health promotion resources/services, when appropriate.
• Helps collect, analyze, and report on data by obtaining and entering valid, reliable data such as attendance, utilization, referrals, evaluations, and course assignment scores.
• Helps analyze data and find areas for improvement in the course.
• Helps present data and findings from courses taught to keep relevant parties informed about course progress and initiatives.
• Helps educate and train members by providing evidence-based education information in single interactions.
• Ensures members learn about a requested content area by providing resources for continued education.
• Creates a welcoming atmosphere that encourages learning when interacting with members.
• Independently provides information or resources that help translate evidence-based concepts into simple and understandable information for members.
• Helps design training by designing interactive activities, assignments, and testing appropriate for the goals of each encounter.
• Helps develop high-quality, culturally responsive multi-media health education materials.
• Helps identify content changes and collaborates to update member-facing materials.
• Maintains resources by recommending updates to multimedia health information resources.
• Maintains the database of educational resources and materials independently.
• Orders new educational resources and materials independently.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree