Member Education Coordinator

Missouri State Employees' Retirement System•Jefferson City, MO

20d

About The Position

The individual in this position reports directly to the education supervisor and indirectly to the chief communications officer. The member education coordinator assists with coordinating education events around the State of Missouri. This includes securing venues, scheduling presenters, and enrolling attendees.

Requirements

Requires a high school diploma or equivalent.
Minimum of 2 years of administrative assistant level experience including customer service and event planning.
Experience with Word, Excel, PowerPoint, and Outlook strongly preferred.
Ability to learn new software applications.
Ability to prioritize work and meet deadlines.
Excellent communications and customer service skills.
Ability to lift and carry presentation material.
Ability to maintain confidentiality.
Ability to demonstrate integrity and a high degree of ethics.
Ability to demonstrate extensive attention to detail.
Ability to establish and maintain positive working relationships with MOSERS staff, outside vendors, and other customers.
Ability to maintain regular and reliable attendance.

Nice To Haves

Experience with planning conferences and venue contract negotiations strongly preferred.

Responsibilities

Processes member enrollments for MOSERS educational seminars.
Sets up and maintains the details of seminars in the enrollment program, enrolls members, runs benefit estimates, creates folder labels, certificates, and rosters. Enters attendance information after the seminar.
Serves as backup to the front desk staff. Duties include scheduling appointments answering phone calls and emails, greeting visitors, and confirming seminar enrollments.
Prepares member packets for seminars and packs other needed material for seminars and conferences.
Seeks bids to secure locations for seminars. Negotiates contracts with hotels for meeting rooms. Schedules meeting rooms and sleeping rooms. Confirms reservations the week prior to the event.
Assists in identifying new seminar locations, makes occasional site visits with occasional overnight stays required annually to ensure facility will meet needs, and submits direct-bill applications.
Verifies accuracy of invoices for member training expenses/purchases, routes invoices to the manager for payment, and maintains a spreadsheet of seminar expenses.
Monitors enrollments and makes recommendations for adding additional seminars or canceling seminars.
Makes arrangements for interpreters, alternative meal options, or other special accommodations members may need.
Schedules and sends reminders to outside presenters for seminars.
Monitors inventory of seminar and workshop supplemental materials and orders materials as needed.
Assists with planning for the biennial human resources conference, by obtaining bids, negotiating facility and food and beverage contracts, organizing, and coordinating the registration process, hotel reservations, and printing of conference materials.
Assists in budget preparation regarding education events.
Monitors the GOTO webinar platform for attendance.
Maintains the training calendar.
Participates in meetings with section staff and other MOSERS staff to plan communication projects by contributing ideas and providing feedback.
Stocks appropriate brochures, pamphlets, envelopes, and paper in the benefit services section and reception area.
Assists with processing miscellaneous forms as needed.
Maintains regular and reliable attendance.
Performs other duties as needed or assigned.

Benefits

Our Team – Our staff consistently ranks “co-workers” at the top of their lists of things they love about MOSERS in our annual employee satisfaction and engagement surveys
Our Culture – Our staff also ranks our leadership and our team culture highly on our surveys.
Knowing you are working to provide financial security for our members
Competitive Pay
Our Benefits – MOSERS staff enjoy the same benefits as State of Missouri Employees, which include:
Defined Benefit and Defined Contribution Pension Plans
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Cafeteria Plan
Employee Assistance Program
Paid Vacation and Sick Leave
13 Holidays Per Year
Tuition Reimbursement
Parental Leave