Member Customer Services Representative
About The Position
Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center. What You’ll Do: Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information. Answer members telephone calls promptly and in an appropriate manner Answer inquiries on banking products including checking, savings, loans and lines of credit Document all customer inquiries and comments thoroughly and quickly Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem Determine members financial service’s needs, and recommend services and products that address these needs Collect member loan payments. Handle various accounting transactions.
Requirements
- Outgoing, personable candidates. You must truly love people to work here.
- Team members to work one of three shifts – we have opportunities around the clock!
- Previous retail/customer service experience.
- Call Center and/or financial institution experience is a plus.
- Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!
- You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED.
- Must be able to work one weekend day, Saturday or Sunday.
Nice To Haves
- Call Center and/or financial institution experience is a plus.
- An Associate’s degree in business or a related field is a plus!
Responsibilities
- Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information.
- Answer members telephone calls promptly and in an appropriate manner
- Answer inquiries on banking products including checking, savings, loans and lines of credit
- Document all customer inquiries and comments thoroughly and quickly
- Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem
- Determine members financial service’s needs, and recommend services and products that address these needs
- Collect member loan payments.
- Handle various accounting transactions.
Benefits
- Company benefits will be shared, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
