Member Customer Service Representative - Shadowbend

YMCA • The Woodlands, TX

428d • $21,840 - $21,840

About The Position

The Member Customer Service Representative at the YMCA of Greater Houston is responsible for providing exceptional service and information to current and prospective members. This part-time role focuses on promoting YMCA membership, ensuring member retention, and fostering a welcoming community environment. The representative will engage with members, address inquiries, and facilitate enrollment and registration processes while embodying the YMCA's core values.

Requirements

• Minimum age of 16 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department.
• Ensures compliance with membership policies and procedures.
• Reports suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meets timelines and deadlines related to supporting systems and employee compliance.
• Attends staff meetings and trainings as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: No Education Listed