Member Content Strategy and Operations Manager

About the position

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! The ideal candidate for this role must be able to work during Eastern Time business hours. Proximity to our Waltham, MA headquarters and the ability to occasionally work on-site is a plus, but not required. A bit about this role: At Devoted, The Member Experience and Engagement (MXE) team, is responsible for designing a service experience that makes members trust and love Devoted. We research, test, and refine every touchpoint — from letters and SMS to phone calls and digital experiences — to ensure it’s consistent, caring, and coordinated. As a Member Content Strategy and Operations Manager, you’ll join our team to help plan, develop, and deliver communications that connect members to care — driving participation in clinical programs, closing gaps, and improving outcomes. You’ll partner closely with our medical group and clinical operations to turn program goals into effective, action-oriented campaigns, guided by data, plain language, and behavior change principles. We're looking for a collaborative, action-oriented communicator to drive clarity and momentum across our clinical member engagement campaigns. Reporting to the Associate Director of Content Strategy & Operations, and working with our Lead Service Designer, you’ll be a hands-on contributor who manages projects, writes clearly, and moves work forward across channels. This is a cross-functional role at the heart of our strategy — sitting at the intersection of health communication, member experience, service operations, and clinical engagement. You’ll juggle multiple member-facing content projects and be a go-to team member for skillful, nimble execution.

Responsibilities

• Manage and execute member-facing communications that support clinical outreach, quality measures, and digital engagement
• Intake, scope, and prioritize new communications and content requests
• Collaborate with stakeholders across clinical, operations, and product to plan and coordinate communication needs
• Design messages that are timely, accessible, and action-oriented — guided by behavior change and health literacy principles
• Use digital channels like SMS, email, web, and portal to engage members — and help identify opportunities to improve how we reach people
• Use data to track and report on campaign performance in partnership with analysts and other teams
• Manage timelines, intake, review processes, and workflows in Monday.com
• Help maintain libraries of approved content, toolkits, and documentation to support consistency in health education
• Support compliance and translation processes to ensure accuracy and accessibility

Requirements

• 3 to 5 years of experience in content strategy, communications, or engagement marketing — preferably in healthcare, public health, or a regulated environment
• Strong bias for action — not afraid to say the wrong thing or make mistakes
• Strong writing and editing skills — able to simplify complex information with empathy and clarity
• Experience managing communications across multiple stakeholders and channels
• Comfortable using campaign data and performance results to inform decisions and iterate
• Familiarity with SMS, email, and digital member communication tools

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program