Member Contact Center Representative (Full-Time)
About The Position
Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on! Our Member Contact Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a 401(k) plan with company match, life insurance, short-term disability, and long-term disability. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now! Responsibilities As a Member Contact Center Representative at our Member Contact Center located on St. Clair Avenue in Cleveland, your day is spent answering incoming calls, chats, and emails regarding member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone and digital interaction. You'll assist member with: Basic banking tasks including looking up account info, posting transfers, processing card orders, and processing wire transfers Education on products and services that we offer including banking services, IRAs, and loans Uncovering needs and cross-selling financial products
Requirements
- Proficiency with technology including computers, tablets, and general office equipment
- Ability to pass a credit and criminal background check
- Fantastic customer service skills
Nice To Haves
- Previous credit union or banking experience is preferred
- Previous sales experience is preferred
Responsibilities
- Answering incoming calls, chats, and emails regarding member accounts
- Assist member with basic banking tasks including looking up account info, posting transfers, processing card orders, and processing wire transfers
- Assist member with education on products and services that we offer including banking services, IRAs, and loans
- Assist member with uncovering needs and cross-selling financial products
Benefits
- medical
- dental
- vision
- a 401(k) plan with company match
- life insurance
- short-term disability
- long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
11-50 employees
